Pickwick House

Finding Products

You can view all products by clicking on the Product Category links on the left. Once you have found the product you are interested in, you can add it to your order, review the order and then send it to us for processing. However, you will need to register before we can process your order

Registering and Signing in

At the top of the page you will see some links that will allow you to Registeror Sign into our site. Registering is needed only if you want to send us an order on-line.

Whether or not you decide to register, you may contact us with an enquiry at any time. Just click on the "Contact Us" link, fill in the details, and send the enquiry to us.

We would really welcome your feedback on this site. We are striving to make it fast and easy.

How to place an Order

After you have found a product you wish to order click or the "add to order" button. If there are options to choose from, such as colour or size, material or finish, you will be shown a screen which asks you to choose the options you want.

Once you have selected your options, click on the button labelled 'add this to order". You can then continue to look for other products to add to the order.

If you are ready to place the order, click on the button near the top of the screen labelled "Review Order". This will take you to the order list, which displays all the products you have added there. You can change the list or remove items from the list at any time. Once you have checked the list, you can click on the button "Proceed with the order".

You will then be asked to sign in (if you are a returning customer) or you will be asked to register. Once you have signed in, you will be taken back to the order list, and you can click on the button "send the order". The order will then be sent us, and you will receive a confirmation email.

Delivery and Freight

All deliveries will incur a postage and handling charge

Payment Methods

Payment can be made by

• Credit Card
• Cheque
• Bank Transfer

When we receive your order, we will send you a form where you can confirm the order, fill out the payment details and return to us by mail or fax. Full details of delievry charges will be provided

International Orders and Deliveries

We are happy to accept orders from outside Australia. These will be delivered using standard air freight delivery

Returns

Prior approval for all or any returns must be sought. Reason for return must be put in writing and included with returns. A service fee of 20% will automatically apply after 7 days subject to condition of goods. Claims for incorrectly supplied or short supplied consignments must be made within seven days.